Vice President of Communications
Austin, TX
National Domestic Violence Hotline
Date Posted: 6/13/2025
Description
Reporting to the Chief External Affairs Officer (CEAO), the Vice President (VP) of Communications plays a vital role in leading the National Domestic Violence Hotline’s (The Hotline) communications, public relations and marketing with an emphasis on brand management. The VP of Communications is a member of the executive leadership team, actively contributes to the organization’s strategic planning process, develops and manages The Hotline’s communications activities and supervises Directors and Managers on the communications team.
This is a hybrid role that requires to be in-office 4 days a week in Austin, TX.
Essential Duties and Responsibilities
Develop, in partnership with the CEAO, and implement comprehensive and innovative communications and marketing strategies for each brand of The Hotline that promote the services of The Hotline and love is respect to our primary audiences (survivors, their friends/families, and youth) and furthers the reputation of the National Domestic Violence Hotline as a leader and subject matter expert in domestic violence.
Directly supervise all Managers and Directors on the communications team including relevant consultants and vendors.
Lead the organization's day-to-day media relations, both proactive and reactive, in partnership with our external PR firm of record.
Conduct regular analysis of earned media and PR firm performance and lead RFP process for PR firms as required.
Develop, in partnership with the VP of Policy, the organization’s policy communications plan with the goal of engaging stakeholders, lawmakers and federal agencies in our policy actions/efforts.
Guide The Hotline’s internal and external stakeholders on how to speak about the organization's programmatic work, impact, and mission. Drive cohesive messaging across audiences.
Lead marketing strategies for special populations.
Identify emerging messaging trends and opportunities related to domestic violence.
Provide oversight to ensure all funder (Federal and private) communications, marketing and awareness campaign goals and performance targets are met within the funding period.
Work with the data team to ensure all external reports are accurate and that reporting is survivor-centered and reflective of the appropriate context.
Ensure copy editing for all external communications and published reports are of the highest quality.
Conduct regular analysis of marketing performance (including SEO/website traffic) using relevant best practices and benchmarks from similar national organizations and/or other industry experts.
Coordinate with the CEAO and finance on department budget. This position will manage the communications department’s budget.
Requirements
Education & Experience Required
Bachelor’s Degree in marketing, communications or related field
Seven years’ experience in marketing, branding and leadership
Or equivalent combination of education and experience
Qualifications
Demonstrated leadership in developing successful communications and marketing strategies
Demonstrated skill in building relationships with reporters and editors and successfully positioning subject matter in the media
Demonstrated leadership in managing a team by creating a culture of excellence
Advanced knowledge of marketing and branding techniques and strategies
Strong editing skills
Excellent time management and organizational skills
Ability to instill culture and inspire performance
Strong presentation skills; proactive and strong attention to detail; superior written and verbal communication skills including ability to communicate effectively for presentation and written publication, for internal and external distribution.
Versatility; proactively respond to challenges by thoughtfully leaning into opportunities to address and learn from difficult situations and/or conflict
Exceptional interpersonal skills; appreciate the differences in people, minimizing conflict and obtaining maximum performance
Intentionally and actively fostering positive working relationships and organizational culture.
Exceptional emotional intelligence skills to build, cultivate, and facilitate strong working relationships.
Ability to manage numerous initiatives in order to meet deadlines and to deliver high quality outputs, including ability to re-order work and priorities in response to demand and crises
Other Requirements/Working Conditions
This role is hybrid position based in Austin, Texas.
This position requires a minimum of 4 days a week in the office.
Must have a home workspace that is confidential, secure and free from distraction.
Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds.
Must maintain standards of confidentiality related to agency information.
Ability to read, write, and converse in English
Prolonged sitting and/or standing using a keyboard, phone, and computer
Travel up to 25%
Compensation and Benefits
The salary for this position is $150,000 per year. In addition, full-time employees are eligible for a wide range of benefits designed to support their health, financial security, and overall wellbeing, including:
Health & Insurance Benefits
100% employer-paid medical plan option
Dental and vision insurance plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSA) for medical and dependent care
Employer-paid short-term and long-term disability insurance
Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage)
Aflac supplemental insurance plans
Retirement & Financial Planning
401(k) retirement plan with employer match
Work-Life Balance and Additional Perks
10 days of paid vacation (increases with tenure)
14 floating holidays per year
Paid sick leave and parental leave
Modern Health, a mental health platform that provides confidential, on-demand support for your mental well-being through private and group sessions, mediations and other wellness tools.
Access to Employee Assistance Program (EAP)
Nectar Rewards, a peer-to-peer employee recognition and rewards platform that helps teams celebrate wins, reinforce company values, and boost engagement.
Employee referral program
Discounted Gold’s Gym membership
If you would like to learn more about The Hotline, please visit our website.
This description only includes essential functions of the job. These statements are not intended to be construed as exhaustive of all duties, responsibilities, and skills required for this position. Employees will be required to follow and any other job-related instruction and to perform any other job-related duties required by the job objectives, supervisor, and mission and values of The Hotline. This description does not modify any employee’s at-will-status and is not a contract for continued employment of any duration.
Salary Description
$150,000 per year
