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Digital Communications Manager

The Executive Office of Health and Human Services (EOHHS)

Boston, Massachusetts

Date Posted: 01/14/2020

The Executive Office of Health and Human Services (EOHHS) seeks a Digital Communications Manager who is skilled in a wide range of communications, including using multimedia tools to create content aimed at reaching a diverse and wide range of audiences and constituencies. This is a key communications role that directly supports the Secretary of Health and Human Services and works in collaboration with the Governor’s Office.  The Digital Communications Manager Reports to the Assistant Secretary of Communications who leads a high-performance team that also includes a Media Relations Manager and a Communications Coordinator. The team partners across the EOHHS secretariat on a daily basis, collaborating with cross functionally with legislative affairs, program managers, agency communications leads, and working groups focused on critical issues, such as fast-moving public health crises and proactive strategies (e.g., violence prevention).  EOHHS attracts purpose-driven individuals, whose work  touches the lives in 1 in 4 Massachusetts residents. If you are interested in helping drive EOHHS’ mission a s Those interested in contributing to EOHHS’ mission as the Digital Communications Manager,  please apply!

Duties and Responsibilities

Digital, Web, and social media content:

 Actively manage EOHHS social media presence and create digital content across channels (e.g., Twitter), including executing integrated campaigns;

 Create static and motion graphic content on multiple platforms;

 Develop video content; incorporate use of creative programs like Canva;

 Partner with agencies on social media campaigns; function as a subject matter expert by offering coaching and input or ideas to support their efforts;

 Monitor and update EOHHS presence on Mass.GOV (Drupal platform);

 Serve as an advisor/consultant to our 12 agencies in the development of new pages and/or special programs and campaigns.

General communications:

 Refine messaging and translate across a range of communications, including: speeches, one-pagers, testimony on legislative priorities, op-eds, etc.;

 Translate technical information (particularly health care policy and operations) in clear terms to a range of audiences, from influencer/thought leader to consumer;

 Support high profile internal and external events by capturing content via photography, video, etc.;

 Develop and lead integrated communications campaigns around administration and secretariat priorities in partnership with the Assistant Secretary and Media Relations Manager.

Preferred Qualifications

The ideal candidate will have the following skills and abilities:
 Thrives in a fast-paced, environment that deals with high-profile issues on a daily basis;

 Seeks, and is comfortable receiving, feedback – particularly receiving edits to written communications – and is able to continue to move the project and deliverable forward with the benefit of constructive criticism;

 Comfortable and productive working at all levels of the organization, can hold their own with senior
executives, and build trusting and productive relationships with peers at EOHHS, its agencies and partner

 Direct experience in health care and/or human services is preferred, however, an interest in health care and human services is required;

 Experience with Drupal is preferred

 Experience creating multimedia content, including video and graphics, with experience with programs like Canva preferred;

 Minimum 3-5 years of professional experience.

Please be prepared to provide samples of your professional work.

Total Compensation

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve – but it’s more than a paycheck. The State’s total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium
  • Reasonable Dental and Vision Plans
  • Flexible Spending Account and Dependent Care Assistance programs
  • Low cost basic and optional life insurance
  • Retirement Savings: State Employees’ Pension and a Deferred Compensation 457(b) plan
  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time
  • Tuition Remission for employee and spouse at state colleges and universities
  • Short-Term Disability and Extended Illness program participation options
  • Incentive-based Wellness Programs
  • Professional Development and Continuing Education opportunities
  • Qualified Employer for Public Service Student Loan Forgiveness Program

About the Executive Office of Health and Human Services (EOHHS)

The Executive Office of Health and Human Services (EOHHS) oversees expenditures of over $22 billion annually, and as the largest Secretariat of the Commonwealth, employs over 20,000 employees and provides direct services to 1 in 4 Massachusetts residents. The mission of EOHHS is to provide effective leadership in the delivery of health and human services that promote health, resilience and independence to improve the quality of life for individuals, families and communities throughout the Commonwealth. To learn more about your agency, go to:

Pre-Hire Process

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on “Information for Job Applicants.”

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #2.



Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.
II. An Associate’s degree in a related field may be substituted for one (1) year of the required experience.
III. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.
IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.
V. A Doctorate degree in a related field may be substituted for the required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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