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Communications Manager

City Year Greater Boston

Boston, Massachusetts

Date Posted: 09/23/2022

Position Overview

City Year Greater Boston is seeking a creative, collaborative, and results-oriented individual to serve as Communications Manager. The position leads the development of all content, is responsible for implementing the communication and outreach plan, and leads the digital fundraising and audience engagement strategy.

Job Description

Compensation and Benefits:

The anticipated start date range for this position is summer 2022

Salary range for this position is $50,000 – $68,000

Full-time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

Qualified applicants should apply and submit a resume with two to four paragraphs of observations on current City Year Greater Boston’s digital media presence in lieu of or in addition to a cover letter.

City Year Greater Boston is seeking a creative, collaborative, and results-oriented individual to serve as Communications Manager. The position leads the development of all content, is responsible for implementing the communication and outreach plan, and leads the digital fundraising and audience engagement strategy.

The Communications Manager will advance the organization’s fundraising, brand, and educational equity goals through strategic marketing and public relations initiatives including digital engagement, media relations, brand management, and creative campaign execution. They will also lead a team of AmeriCorps members who manage school-based social media accounts and assist with digital storytelling.

The position reports to the Senior Director of Communications & External Affairs and will work closely with the fundraising team.

What You’ll Do:

Communications Management:

  • Develop multimedia content for distribution through various City Year channels, proactively adapting to evolving trends and innovations
  • Implement, along with Senior Director Communications & External Affairs, the annual communications plan
  • Help ensure site-wide implementation of City Year messaging with a focus on asset-framed storytelling and systemic inequities
  • Monitor and report progress on outreach, media, and engagement goals
  • Propose adjustments and strategy shifts based on ROI data analysis

Digital Engagement & Fundraising:

  • Develop and implement multi-channel digital marketing strategies to grow and diversify online donor-base and engage and retain existing donors and prospects
  • Identify effective segmentation and establish processes to improve data integrity, and track and analyze fundraising results
  • Build engaging donor journeys and campaigns through a variety of touchpoints
  • Lead research efforts related to individual philanthropic trends in related industry and apply findings to plans
  • External Affairs:
  • Create collateral, memo briefings and talking points to assist with external affairs community outreach efforts including but not limited to private and public sector collaboration, schools, community centers
  • Prepare research and collateral for local, state, and federal government relations work

AmeriCorps Member Leadership:

  • Lead the ‘Communications Crew,’ a group of AmeriCorps members representing each of the corps teams
  • Provide ongoing support, guidance, and feedback to ensure professional development and skill building opportunities

Media Relations & Event Support:

  • Support the effort on all brand building events for the site
  • Support messaging needs of major organizational events, and develop event-specific materials such as collateral, look and feel, speaker invitations, scripts, briefings, and media releases

Site Communications Training:

  • Advise and train staff, boards, and AmeriCorps members on ways to effectively leverage their messaging and relationships with stakeholders and community leaders
  • Work closely with all departments to ensure external communication and stakeholder engagement are consistent and effective
  • Support communications training for staff, corps, and Boards to ensure message alignment with stated goals and ensure all staff and corps members are trained to maintain City Year’s brand and communication standards

Organizational Initiatives & Site Support:

  • Work collaboratively with other site departments, other City Year sites, and City Year headquarters on a frequent basis
  • Support and attend all major site events, including fundraisers, service days, trainings, and other activities and initiatives
  • Partner with other departments and staff to ensure that site-wide goals are met, including, but not limited to: fundraising, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees
  • Attend internal and external engagement and training activities throughout the year

What You’ll Bring:

Three+ years-experience in communications role, within an organization that has proven ability to deliver strong, measurable results

Demonstrated ability to develop and execute successful digital engagement campaigns

Excellent written, oral, and organizational skills; high level of attention to detail

Awareness and experience in engaging in conversation about race and all aspects of identity, as well as experience developing practices grounded in diversity, belonging, inclusion, and equity

Strong connection to education equity and to the values of belief in the power of young people, social justice, empathy, inclusivity, and teamwork

Ability to work the flexible hours demanded of a deadline-driven position

Ability to adapt and excel in diverse, high energy, entrepreneurial, and rapidly changing environment

Attitude essentials: growth mindset, passion for City Year’s mission, detail-oriented, resilience, committed to teamwork

How You’ll Grow:

City Year values diverse skill sets and encourages staff members to seek continuous growth. The successful candidate will bring and continue to develop themselves in the following competencies:


Articulates information and ideas clearly, orally and in writing; communicates with confidence and credibility; listens carefully and is responsive to feedback; uses brand and storytelling strategically to inspire diverse audiences, and coaches others to do the same; communicates effectively even in highly visible or adversarial situations

Problem Solving and Decision Making:

Applies broad knowledge, seasoned experience, most critical information, and multiple perspectives to generate and develop insights and creative, strategic solutions; creativity, and critical thinking in solving challenges; looks beyond the obvious for answers; uses sound judgment to make well-informed, ethical decisions; drives timely organizational decision-making to advance strategic initiatives

Relationship Development:

Establishes and builds diverse, mutually beneficial, and sustainable partnerships within City Year, throughout partnering organizations, and in the communities we serve; demonstrates openness, approachability, and understanding of other perspectives; maintains and builds relationships by recognizing and responding to the needs of others; strategically directs critical relationships to advance City Year’s mission; enables and supports City Year members and partners in their efforts to build strategic relationships by making connections and removing obstacles


Full time employees will be eligible for all benefits including vacation and sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental and vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.

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