COVID-19 Virtual Roundtable: Managing Remote Work + Communications Teams
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COVID-19 has turned us all into soccer players. Remote work means many staff are working more autonomously than ever before. Organizations have to be clear about their goals and staff roles. Staff need to know what is expected of them and also be willing to take on new responsibilities as the situation demands it.
And everyone has to constantly share clear, actionable information.
On this Network Virtual Roundtable, veteran strategic communications manager and consultant Peter Loge, author of Soccer Thinking for Management Success: Lessons for organizations from the world’s game, leads a discussion about the challenges and opportunities of managing in this moment.
The best organizations are systems moving toward a shared goal. Some lessons from soccer can help sharpen thinking about managing such a system in this crisis.
- Everyone needs to know what their shared goal is and how their role is connected to it.
- Soccer players rely on clear and concise information from teammates to solve problems and seize opportunities as they come up. Decision making is distributed and leadership is fluid. Make sure your staff have access to the information they need and know they are expected to both lead and follow.
- A lot of soccer is about where the ball isn’t. The best players think about and prepare for what might happen next. This moment is urgent, but the next moment will come. Staff not needed for a task at hand need to think about what might happen next and how to make that moment happen.
- Know when to rest and know when to run. Soccer players spend a lot of time standing around or casually jogging so they are at their physical and mental sharpest over the whole game. Your staff needs to know they are expected to rest when they can so they can be at their best when they are needed most.
Notes from the roundtable can be found here.
We’ve started a Coronavirus Crisis Comms Triage Kit — to share and crowdsource best practices, resources, and examples of effective crisis comms from foundations and nonprofits covering many of the tasks you’re likely attending to.