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Communications Associate

The Pew Center for Arts & Heritage

Philadelphia, Pennsylvania

Date Posted: 01/02/2018

Position Description:

This is an associate position which facilitates the work of the Center, ensuring effective and efficient communications operations by providing administrative, creative, and technical support for the Center’s external communications platforms, as well as internal resources and systems. This includes playing an important role in maintaining the Center’s website, social media communications, internal systems for project management, editorial calendar, digital media library, contacts database, and email and event invitation systems.
Under the direction of the Chief Communications Officer (CCO) and in close cooperation with the Communications Specialist and other Center staff, you will strengthen the ways in which we reach constituents and other stakeholders with communications materials that reflect the Center’s branding, editorial, and outreach strategies.
The position provides administrative support to the CCO, is an important interface between the Center and multiple internal and external parties across a variety of communications platforms, and supports core functions related to Center-wide communications and databases.

Major Responsibilities:

External Communications: Update the Center’s website, respond to writing and copyediting assignments from Communications Specialist and CCO, and maintain social media editorial schedule and creation of associated content for platforms such as Twitter, Facebook, and Instagram, making sure that such content is consistent with the Center’s established branding and communications goals.
 As directed, write and update website content—such as newsroom posts, bios, grant descriptions, event listings, and other website pages—perform copy editing, edit and add images to website, enter and publish select website posts, and build custom web pages with existing content management system (CMS), maintaining uniformity in system entries and adhering to Center editorial guidelines.
 Serve as the system administrator for the Center’s Drupal CMS, manage data backups, and act as primary contact for third-party web developer.
 Maintain the Center’s presence on social media sites, including daily posts to Twitter, Facebook, Instagram, and LinkedIn, Vimeo videos and channels, as well as the updating of settings and organizational information, photo albums, and maintaining the calendar of posts, in collaboration with the Communications team and with oversight from the CCO.

 Monitor and manage the Center’s Google Analytics and AdWords accounts.
 Support production of email communications and maintain Campaign Monitor email system.
 Create and edit visual assets to be used on the Center’s website, social media, email, in presentations, and in other communications.
 Collect and manage digital assets from staff and grantees for use in Center communications materials, including editing digital images and maintaining the Image Library and filing and naming conventions.
 Be proactive in staying current on communications and digital trends; research new tools and strategies as assigned, and help develop implementation plans for new projects.
 Provide support for events communications, including preparation and distribution of invitations and preparation of on-site event materials and multimedia presentations, as needed.

Maintain contact lists:

 Housed within Salesforce, ensure the links to Campaign Monitor are maintained; edit existing lists and implement new ones, including Director-identified priority press and influencers lists.
 Provide support for the development and monitoring of targeted lists for Center events and specialized outreach projects.
 Administer Center’s Eventbrite and Cision accounts; maintaining accurate and up-to-date press lists.
 Assist in planning and execution of Center mailings. Occasionally manage the work of temporary employees, vendors and other contractors hired to support the functions outlined above.
Administration: Administer the Center’s constituent relationship management software application (currently Salesforce) and its related tools and software:
 Ensure data integrity by monitoring the quality and accuracy of the data and coordinating with appropriate staff for data management and updates;
 Perform regular backup exports, table maintenance, data entry, regular and ad hoc reporting, and mailing list maintenance.
 Field questions and train new staff on how to use the software; edit the layout of screens and the naming of fields, build news lists, troubleshoot, etc.
Generate and coordinate the production of regularly scheduled and ad hoc communications reports, including the tracking and reporting of website analytics, social media performance, Google AdWords, and media coverage, drafting internal memos, and other status updates during weekly communications team meetings:
Logistics: Provide administrative support to the CCO, including but not limited to managing the scheduling and documentation of departmental meetings, assisting with scheduling of other communications activities and visitor appointments, the preparation of agendas, and drafting of written minutes following meetings. Provide additional communications support in the absence of the Communications Specialist. Provide support to the Center’s administrative staff by assisting with events, interfacing with IT support, and greeting visitors.
Other: Carry out other such duties as may be assigned or requested. Contribute to Center activities as required. Actively participate as a member of the Center’s community.
Education/Experience: Requires education and experience in communications, public relations, English, journalism or a related field, with a minimum of two years of experience in web and social content management and development, writing and copyediting for a variety of communications platforms, and administrative work. Must have a strong aptitude for software programs, web-based platforms, and digital tools; project scheduling experience; and knowledge of general office practices and procedures; along with excellent organizational and administrative skills. Must be a skilled and experienced writer. Editorial, not-for-profit, and/or arts and culture experiences are preferred.

Baseline Knowledge & Skills:

Should have an understanding of digital communications, both technically and strategically, along with an interest in and understanding of arts and heritage fields. Excellent communication skills and a flexible writing style with an emphasis on clarity and conciseness. Advanced reasoning skills, and effective interpersonal skills to successfully interact with a variety of people, including colleagues at The Pew Center for Arts & Heritage, at The Pew Charitable Trusts, the arts community, web designers and other vendors and consultants, grant applicants and recipients, and the general public with diverse cultures and backgrounds. Familiarity with non-profit administrative functions and project scheduling is preferred. Fluency in the Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) as well as web
content management systems, digital asset management systems, Google Analytics, and customer relationship management applications. Competence in Photoshop and InDesign for basic photo, web, and print layouts and editing.

Abilities:

Ability to work independently and as a team-member, with an enthusiasm for collaborating with the communications team and other staff members. Ability to work closely with a supervisor. Must be able to prioritize multiple projects in a busy environment accurately and efficiently, and demonstrate a high attention to detail and thoroughness in work, as well as project management and research abilities. Ability to exercise a high level of discretion and confidentiality in interactions with both internal and external people concerning all work-related information, and with understanding of the Center’s unique relationship to The Pew Charitable Trusts. Ability to maintain detailed records in computerized and paper record keeping and filing systems. Ability to tolerate and respect administrative procedures while remaining flexible and resilient. Ability to know when to ask questions and when to take initiative. Ability to articulate ideas, both verbally and in writing. Respect for the needs and issues of non-profit organizations and independent artists is required, while clearly understanding the appropriate boundaries between Center staff and its constituents.

About the Pew Center for Arts & Heritage:

The Pew Center for Arts & Heritage (the Center) is a multidisciplinary grantmaker and hub for knowledge-sharing dedicated to fostering a vibrant cultural community in Greater Philadelphia. The Center invests in ambitious, imaginative projects that showcase the region’s cultural vitality and enhance public life, and we engage in an ongoing exchange of ideas concerning artistic and interpretive practice with a broad network of cultural practitioners and leaders.

To Apply:

Interested, qualified applicants should submit a letter of application/cover letter, resume and two writing samples via email to jobs@uarts.edu. Please ensure job title is in the Subject line. Applicants who are practicing artists should note that in order to prevent conflicts of interest or the appearance thereof, the Center has a Code of Ethics that limits practice within our grantmaking region, and when collaborating outside the region with Center grantees.
THE UNIVERSITY OF THE ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.

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