“If you want to go outside, you’ve got to talk outside.” A Conversation with Tony Proscio
Tony Proscio is a planning, evaluation, and communications consultant to foundations and major nonprofit organizations. A long-time contributor to The Communications Network, he is the main author of the Jargon Finder, a collection of foundation and nonprofit jargon excerpted from his three essays Others Words, Bad Words for Good, and When Words Fail. Tony joined The Communications Network to discuss the dangers of jargon and how to avoid them. A lightly edited transcript follows.
The Communications Network: Let’s talk about jargon and how you define it. What does jargon mean and how does it differ from other words?
Tony Proscio: The technical definition of jargon, the strictest, is language that is so technical that a person outside the field, the layperson so to speak, wouldn’t understand it, but that’s not the way most people that I work with think about jargon and it’s not generally the way I use the word either. For me, the definition of jargon is language that stops the reader instead of encouraging the reader to keep going, reader or listener. It’s language that either is grating or hard to figure out or seemingly wrong in some way that makes the reader or the listener stop and, instead of paying attention to your point, pay attention to your language.
- Don’t shy away from communicating the high stakes of your issue.
- Keep your audiences in suspense to keep them engaged and willing to take action.
- Use graphic and sound design to signal your organization’s “story brand.”
- Relevance is highly personal and determined by the recipient
- Segmenting your audience allows for better, more relevant communications
- Your organization already has the data to segment, even if you don’t know it
Most people don’t know much about foundations. I’ve been working in philanthropy for over 15 years, and when I first started, my parents (Korean immigrants) thought I’d be working directly for sweet, elderly society matrons in Chanel suits, who had oodles of money to give away to libraries, hospitals, and pet societies.
It is true, foundations do give away money. It is still our core defining element. But at many foundations, the act of giving away money has gone far beyond issuing a check to a deserving organization or cause. For example, many foundations invest not just in projects or initiatives related to important causes, like education or health care, but also in the people and the organizations that fuel those causes. I currently work at the David and Lucile Packard Foundation, and one of the many things I love about this foundation is a dedicated grants program, called Organizational Effectiveness (OE), to help current Packard grantees tackle the “fundamentals.” Meaning, things like fundraising, business planning, leadership development, and yes, strategic communications.
It is true, foundations do give away money. It is still our core defining element. But at many foundations, the act of giving away money has gone far beyond issuing a check to a deserving organization or cause.
In 2013, almost a quarter of OE’s grants supported grantee efforts to build their own communications capacity. And OE’s focus on grantee capacity is by no means unique: dozens of foundations across the country support capacity-building for grantees and some even specialize in communications capacity. When I worked at the Robert Wood Johnson Foundation, I participated in numerous efforts to build grantees’ communications capacity, through training programs, message boot camps, and other forms of assistance that were either part of or extra to the grants they received.
“Brand management is a mindset…” A conversation with Nathalie Kylander, author of The Brand Idea
Nathalie Laidler-Kylander is a Lecturer in Public Policy at Harvard University’s John F. Kennedy School of Government where she teaches courses on leadership and the strategic management of non-profits. She is the co-author of The Brand Idea, which offers a new strategic framework for non-profit branding. A lightly edited transcript of her conversation follows. You can listen to the interview here.
Natalie Kylander: The book is really based on an article we published in the Stanford Social Innovation Review about two years ago now, looking at the role of brand in the non-profit sector. This was a research project that was undertaken at the Harvard Kennedy School in conjunction with some funding from the Rockefeller Foundation. The original intent of the research that started back in about 2010-2011 was really to examine the role of brand in the non-profit sector and to explore what differences might exist in terms of managing non-profit brands as it relates to full profit brands. Most of the brand and brand management models that we have really stem from the for-profit sector. One of our objectives was to understand whether those models were still relevant and useful and if not, to stop thinking about proposing alternative brand management frameworks.
The Communications Network: In the non-profit, in the foundation world, people think about branding, they think first about fund raising. From there, it’s a quick jump to the logo and putting it on pens and coffee cups and t-shirts. What did you find in your research about how people do think about brands in the non-profit world and how is that thinking changing?
Natalie Kylander: A lot of people do think about brand as a fund raising tool with the main audience really being donors or partners if you’re more of a donor organization yourself. Predominantly, looking at brands as a tool to increase funding or potentially access to funds. That poses a little bit of a problem because the brand was really communicated and controlled by the communications or the PR or the marketing department in an organization and not necessarily connected as strongly to the mission as it might be. What we’re seeing through this research and what we’re seeing talking to about a hundred people across 70 organizations is that there’s a fundamental shift that’s occurring in terms of how a brand is perceived. The shift that we’re seeing in the field with non-profits is perception or an understanding of brand, much more as a strategic asset that embodies both the mission and the values of the organization. What we’re seeing through this research and what we’re seeing talking to about a hundred people across 70 organizations is that there’s a fundamental shift that’s occurring in terms of how a brand is perceived. The shift that we’re seeing in the field with non-profits is perception or an understanding of brand, much more as a strategic asset that embodies both the mission and the values of the organization. The goal becomes less to fund raise and to PR to promote the organization and much more focus on mission impact, how to use brand to implement the mission. That’s the fundamental shift we’re seeing and obviously, that has a lot of implications for brand management.