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Director of Communications-The Program Support Group, HHS

Location:
Bethesda, Md.

Organization:
The Program Support Center (PSC), a component within the U.S. Department of Health and Human Services (HHS), is a fee-for-service organization which provides a full range of shared services to include financial management, real estate, facilities and logistics, occupational health, acquisitions, and other administrative operations to HHS and other federal agencies. Since 1995 PSC has been “Managing the Business of Government”, and was established to reduce government spending and increase the quality of administrative services. By delivering a high level of expertise, performance, and efficiency that most organizations cannot attain independently, PSC is able to reduce overall costs by using economies of scale.

Position Description:
The Director oversees all internal and external corporate communications and serves as a senior advisor to the PSC Director, executive team, and senior managers on all matters related to communications, to include current and prospective customers. He/she will:

• Support effective communication and enhanced relationships with external organizations in order to communicate program goals, priorities, and areas of concern to all stakeholders.
• Plan, develop, implement, and maintain policies, standards, programs and procedures governing internal and external communications. Ensure that the strategic plan, vision, mission, and values are communicated across the PSC product and service portfolio.
• Oversee development and implementation of the PSC brand and corporate image internally and externally. Identify marketing objectives, tasks, and methods for promoting PSC capabilities and service offerings to current and potential customers.
• Plan, design, prepare and distribute PSC corporate and marketing communications materials to include the annual service catalog, brochures, presentations, newsletters, and supervise production for print and/or digital media.
• Conceptualize, orchestrate, and execute against product and service marketing campaigns to include all aspects of communications and social/digital channels.
• Leverage a broad-based knowledge of the external environment and key stakeholders (media, customers, activists, policymakers, and community and industry influencers) to provide advice and counsel to enhance and protect the corporate reputation.
• Lead the strategic development, stewardship and execution of creative social media campaigns that target employees and customers.
• Manage all communications projects and assure high-quality deliverables for PSC-wide, HHS-wide and/or customer-wide distribution. Provide advice on best practices and procedures. Assist the staff in identifying issues and viable solutions. Articulate to the staff key milestones and/or program issues under review.
• Oversee the use of digital media for external communications to promote services to existing/potential customers and internal communications to improve and enhance employee engagement. Manage all aspects of PSC’s website and intranet website including day-to-day operations, maintenance and web content coordination.
• Present, justify, and/or defend programmatic information (including budget, status, and assessment information) in directing communications within PSC. Consult with the PSC Director on developing message, talking points, and materials for internal and external use.
• Serve as primary communications liaison between PSC functional offices and PSC and non-PSC components, establishing and fostering effective working relationships and information networks with other HHS components and outside agencies. Plan, direct, and execute liaison operations for critical PSC-wide programs. Advise and recommend innovative approaches for avoiding and/or resolving problems and reducing conflicts.
• Plan and conduct studies and analyses of fluctuating organizational and functional changes in PSC and complex program issues that require ongoing substantial changes in the nature and scope of support services provided. Develop effective tools (e.g., risk mitigation strategies, communication plans, training in change management).
• Conduct and analyze PSC customer satisfaction surveys and employee satisfaction surveys to prepare detailed statistical reports concerning PSC communications effectiveness and action plans to address deficiencies.

Requirements:

• Experience applying communications principles, methods, techniques, and analytical methods to develop new strategies and approaches in planning, integrating, and evaluating an overall communications program.
• Ability to effectively lead a diverse workforce to successfully accomplish PSC strategic goals and initiatives.
• Knowledge of marketing techniques and communications resources to produce and/or manage the production of a wide range of informational material delivered in a variety of media.
• Mastery of diverse communications styles to include writing and formatting, to prepare and/or manage the preparation of materials that convey complex, technical information to diverse audiences with varying levels of understanding.  

Education:
Bachelor’s degree in Communications desirable; Advanced degree  preferred.
 
Compensation:
To $155,500 plus eligibility for performance bonus. 

Assignment Term:
This is a term assignment for a maximum of two years, in one year increments. There is potential for conversion to a permanent federal position.

How to Apply:
Please send a copy of your resume and a cover letter outlining your interest and qualifications for this position to:  

PSC Office of the Director
7700 Wisconsin Ave, Suite 920
Bethesda, MD 20857
301-492-4600
pscofficeofthedirector@psc.hhs.gov

All candidates will be considered without regard to race, gender, age, religion, sexual orientation, national origin, or disability. PSC provides reasonable accommodations to applicants with disabilities.